T's & C´s | The NWO Academy

National Wellness Academy – Website Policies

1. Privacy Policy

We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

What We Collect

Name
Contact details (email, phone number)
Address (if required)
Date of birth
Identification documents (for certification purposes)
Payment details (processed securely via third-party providers)
Course progress and assessment data

How We Use Your Data

To enrol you onto courses
To deliver training and assessments
To communicate with you regarding your course
To issue certificates and liaise with awarding organisations
To meet legal and regulatory obligations

Data Sharing

We may share your data with:

Awarding bodies for certification
Payment providers
Legal or regulatory authorities if required

Data Storage

Your data is stored securely and only accessible to authorised personnel.

Your Rights

You have the right to:

Access your data
Request correction
Request deletion
Lodge a complaint with the ICO

2. Website Terms & Conditions

By using this website, you agree to:

Use it for lawful purposes only
Not copy, reproduce, or distribute content without permission
Not attempt to gain unauthorised access to systems

All course materials, content, and branding remain the intellectual property of the National Wellness Academy.

3. Cookie Policy

We use cookies to:

Improve website functionality
Analyse website traffic
Support marketing activities

You can control cookies through your browser settings.

4. Enrolment Terms & Conditions

Booking & Acceptance

A place on any course is only confirmed once a deposit or full payment has been received
By enrolling, you agree to all Academy policies and terms outlined on this website
It is the student’s responsibility to ensure they are available for the full duration of the course before booking

Deposits & Payments

Deposits are required to secure a place and are strictly non-refundable
Payment plans must be agreed prior to the course start date
Failure to maintain payments may result in suspension or removal from the course

No Refund Policy

The National Wellness Academy operates a strict no-refund policy
In place of refunds, students will be offered a transfer to a future course date
Transfers are subject to availability and must be agreed with the Academy

Course Transfers (Student Request)

Students may request to transfer to a later course date with reasonable notice
Repeated transfer requests may be declined at the Academy’s discretion
Any additional costs incurred (e.g. venue or administrative fees) may be charged

Course Changes & Postponements (Academy Rights)

All courses are subject to change, including dates, times, locations, and delivery format
The Academy reserves the right to postpone or reschedule courses where necessary
In the event of a change, we will endeavour to inform students at the earliest possible opportunity
Where a course is postponed, students will be transferred to a future course date

Failure to Attend / No Show

If a student fails to attend a course without prior notice, their place may be forfeited
Rebooking may be offered at the Academy’s discretion and may incur an additional fee

Student Responsibility

Students are responsible for attending all sessions and engaging fully in the course
Students must ensure they are physically able to participate in practical training
Any medical conditions or contraindications must be disclosed prior to attendance

Code of Conduct

Students are expected to behave in a professional and respectful manner at all times
Disruptive, inappropriate, or unsafe behaviour may result in removal from the course without refund or transfer

Course Completion & Certification

Certification is subject to:
- Full attendance
- Successful completion of assessments
- Full payment of course fees

Privacy & Safety

PRIVACY & SAFETY

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

you may not print or download to a local hard disk extracts for your personal and non-commercial use only
you may not copy the content to individual third parties for their personal use.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Acceptable internet use policy

Use of the internet by employees of The National Wellness Organisation Ltd is permitted and encouraged where such use supports the goals and objectives of the business.

However, The National Wellness Organisation Ltd has a policy for the use of the internet whereby employees must ensure that they:

comply with current legislation
use the internet in an acceptable way

do not create unnecessary business risk to the company by their misuse of the internet

Unacceptable behaviour

In particular the following is deemed unacceptable use or behaviour by employees:

visiting internet sites that contain obscene, hateful, pornographic or otherwise illegal material
using the computer to perpetrate any form of fraud, or software, film or music piracy

using the internet to send offensive or harassing material to other users
downloading commercial software or any copyrighted materials belonging to third parties, unless this download is covered or permitted under a commercial agreement or other such licence
hacking into unauthorised areas
publishing defamatory and/or knowingly false material about The National Wellness Organisation Ltd, your colleagues and/or our customers on social networking sites, ‘blogs’ (online journals), ‘wikis’ and any online publishing format
revealing confidential information about The National Wellness Organisation Ltd in a personal online posting, upload or transmission - including financial information and information relating to our customers, business plans, policies, staff and/or internal discussions

undertaking deliberate activities that waste staff effort or networked resources
introducing any form of malicious software into the corporate network

Company-owned information held on third-party websites

If you produce, collect and/or process business-related information in the course of your work, the information remains the property of The National Wellness Organisation Ltd. This includes such information stored on third-party websites such as webmail service providers and social networking sites, such as Facebook and LinkedIn.

Monitoring

The National Wellness Organisation Ltd accepts that the use of the internet is a valuable business tool. However, misuse of this facility can have a negative impact upon employee productivity and the reputation of the business.

In addition, all of the company's internet-related resources are provided for business purposes. Therefore, the company maintains the right to monitor the volume of internet and network traffic, together with the internet sites visited. The specific content of any transactions will not be monitored unless there is a suspicion of improper use.

Sanctions

Where it is believed that an employee has failed to comply with this policy, they will face the company's disciplinary procedure. If the employee is found to have breached the policy, they will face a disciplinary penalty ranging from a verbal warning to dismissal. The actual penalty applied will depend on factors such as the seriousness of the breach and the employee's disciplinary record.